We provide excellent homecare assistants who are committed to helping clients live as independently as possible within their own home environment.
At Dovetail Care our ethics and professional attitude towards our work is of pivotal importance. It is not just about what we do, it is about how we do it. We assess every client based on their individual needs and requirements, and their right to make choices with regards to their health and welfare
Dovetail Care has been a family run business for 16 years now. I joined the business 7 years ago as Managing Director and I challenged myself to provide the highest quality care that exceeds customers’ expectations, whilst increasing our market share in the industry. This has been a challenge, with many important and necessary changes, but I am very pleased to say we are exceeding in all areas.
I joined the company 7 years ago as a Care Assistant. I previously worked for another care provider but I was not happy there and had heard of Dovetail Care’s fantastic reputation, so I decided to move to them. I love providing care to our clients and I love seeing the difference I make to their lives. With that in mind, despite now working in the office full time as an administrator, I also work part time providing care and managing our emergency on call service out of office hours.
I have worked for Dovetail Care for over 14 years. I worked as a Care Assistant but moved into the office where I now work full time. I help to plan the weekly rotas for the staff and handle calls from clients and employees. It’s a really busy office and every client has different needs that we always try to accommodate. It’s very rewarding to see the thank-you cards and letters we receive from family members to say we’ve done a great job. It makes it all worth while.
I have worked in the care industry for over 22 years. Here at Dovetail Care we take a personalised approach that has seen the company become well respected within Leeds and amongst fellow health professionals. The company takes pride in having a clear vision, offering care with a personal touch, while safeguarding the health, safety and security of all involved.
I recently joined the company to work full-time on recruitment. It’s absolutely key that any new care staff have the right aptitude and personal attributes to become great care assistants. It is actually more important than any previous experience in care. The job I do directly influences the quality of service we provide and helps to make our customers happy.
Everyone who works for us has a fantastic attitude to the job they do. They are people focused and they care.
Through client feedback and regular staff evaluations we are always improving levels of care, good is not good enough, we strive for excellent.
Our team is trained to a higher level than the Care Quality Commission standards. We are proud that our team are much better than the average.
We have a team with specialist skills who support clients based on their individual requirements.
Our team of homecare assistants are highly trained, we provide a full range of services that improve the standard of living for a whole range of people. We work with the elderly and those with disabilities and impairments. We improve the lives of those directly requiring support and provide respite and piece of mind for friends and family.
We truly believe we provide a relationship based on exceptional levels of care and service. Second to none in our industry. Due to our excellent client relationships, we have become the preferred choice for the NHS and for privately paying clients alike. We believe in regular, quality communication with our dedicated homecare office team and care team. We strive to be the employer of choice in our industry, providing reliable, professional and friendly homecare assistants into Yorkshire homes.
We know you will have questions. Here are answers to our most common.
If in doubt call 0113 258 7373 we are here to help.
Yes. Our care is normally charged by the hour. However, there are several methods of acquiring funding for your care from the NHS and local councils. This is means tested and can fully or partially fund your care requirements. We can advise on how to get started with the process.
All of our staff have a full criminal records check via the DBS system. Furthermore, we provide full training to ensure they meet our strict standards of care. We ensure standards are maintained by ongoing regular checks of our staff on the job. These are unannounced visits. There are also other policies to protect clients such as ‘whistle-blowing’ for protection of vulnerable adults. Our staff are all aware of these policies.
We can call out to your home and do an assessment to gather all of your needs. We can discuss with the client and/or the family members how we can meet your requirements, what the options are and what the costs will be. Every client we work with has specific needs of some kind so this is nothing new to us and we are very experienced with personalising your care.
If you would like to call our office on 0113 2587373 we will be happy to briefly discuss things over the phone and arrange a no obligation free consultation to come out and discuss your requirements.
We are constantly recruiting for care assistants on a full and part-time basis. We have day and evening shifts as we provide care 24 hours a day, 7 days a week. Please send a covering email and CV to email@example.com and our recruitment lead will respond within 24 hours.
We have regular communication with family members as and when required to manage the care package alongside family support. So we are often in communication with the family. We also maintain a client care plan at the home of the client and this contains records for every single visit our care assistants perform for our own use and also the families use.
I would just like to thank everyone at Dovetail for all their caring support for my mum who sadly passed away last Friday. Your ladies were all lovely and she was so well looked after and it was such a big help to all the family.
To all your staff at Dovetail Care, please pass on my heart-warmed thanks to everyone who looked after mum. They all did a very good job, especially the important things about her health care. Mum always looked clean and tidy and the staff left the house clean and tidy.
Also, thanks to the helpful staff at the end of the phone, they were always very pleasant and helpful. Thanks once again and keep up the good work.
To all Dovetail Carers,
Thank-you so much to all the carers who looked after my father. The kindness and gentleness you showed him will always be remembered. Your support to myself and my family was much appreciated. We could not have managed without you.
Thank-you so much for everything that you have done for my mum over the last three years. It has meant so much to me to know that she has had your one-to-one attention when I have been unable to be with her.
To all the staff at Dovetail who visited my mother this summer.
Thank-you for the kindness and respect you showed my mother. The dignity with which you treated her and the care and support you showed to us.
To all the wonderful staff at Dovetail,
I have just wanted to thank-you all for the excellent care and support that you have provided for my mum over the last couple of years. Your visits and the little outings you have taken her on have enabled her to stay in her home, surrounded by her own personal items and in her own neighbourhood. This has meant such a lot to her.