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We provide excellent homecare assistants who are committed to helping clients live as independently as possible within their own home environment.
At Dovetail Care our ethics and professional attitude towards our work is of pivotal importance. It is not just about what we do, it is about how we do it. We assess every client based on their individual needs and requirements.
Seb Horner
Managing Director
Dovetail Care has been a family run business for 16 years now. I joined the business 8 years ago as Managing Director and I wanted to provide the highest quality care possible. Quite simply, I wanted Dovetail Care to be the best social care provider in the Leeds area. I think we have achieved this, but we can't stand still. The industry is ever changing and with the serious lack of funding in social care at the moment, it's a tough industry to be in. But we are here to make a difference to people's lives at a time when they need help the most, and we will continue to try and achieve this despite the challenges we face.
Sara Alderson
Manager
I have worked in the care industry for over 20 years since I was 16 years old. I have worked in community care, residential care, nursing care and hospital based care. I have worked as a Care Assistant, Team Leader, Assistant Manager and now Manager. I also hold my QCF Level 5 in Health & Social Care Mangement. This experience and knowledge enables me to offer care with a personal touch as I clearly understand the needs of the client and the concerns of the family members.
Chris Newsome
Administrator
I recently joined the company to work full-time in the office team. It's nice to work for a family owned business with a focus on our clients and providing the best service to them. I was a qualified nurse and I can put that knowledge and experience to good use at Dovetail Care.
Annmarie Binder
Administrator and Care Assistant
I joined the company 7 years ago as a Care Assistant. I previously worked for another care provider but I was not happy there and had heard of Dovetail Care’s fantastic reputation, so I decided to move to them. I love providing care to our clients and I love seeing the difference I make to their lives. With that in mind, despite now working in the office full time as an administrator, I also work part time providing care and managing our emergency on call service out of office hours.
Everyone who works for us has a fantastic attitude to the job they do. They are people focused and they care.
Through client feedback and regular staff evaluations we are always improving levels of care, good is not good enough, we strive for excellent.
Our team is trained to a higher level than the Care Quality Commission standards. We are proud that our team are much better than the average.
We have a team with specialist skills who support clients based on their individual requirements.
Our team of homecare assistants are highly trained, we provide a full range of services that improve the standard of living for a whole range of people. We work with the elderly and those with disabilities and impairments. We improve the lives of those directly requiring support and provide respite and piece of mind for friends and family.
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We truly believe we provide a relationship based on exceptional levels of care and service. Second to none in our industry. Due to our excellent client relationships, we have become the preferred choice for the NHS and for privately paying clients alike. We believe in regular, quality communication with our dedicated homecare office team and care team. We strive to be the employer of choice in our industry, providing reliable, professional and friendly homecare assistants into Yorkshire homes.
We know you will have questions. Here are answers to our most common.
If in doubt call 0113 258 7373 we are here to help.
Do I have to pay for homecare?
Yes. Our care is normally charged by the hour. However, there are several methods of acquiring funding for your care from the NHS and local councils. This is means tested and can fully or partially fund your care requirements. We can advise on how to get started with the process.
I have seen some horror stories in the news about care staff. How do you protect against such things?
All of our staff have a full criminal records check via the DBS system. Furthermore, we provide full training to ensure they meet our strict standards of care. We ensure standards are maintained by ongoing regular checks of our staff on the job. These are unannounced visits. There are also other policies to protect clients such as ‘whistle-blowing’ for protection of vulnerable adults. Our staff are all aware of these policies.
My family member has a particularly delicate or difficult care requirement, how can you help?
We can call out to your home and do an assessment to gather all of your needs. We can discuss with the client and/or the family members how we can meet your requirements, what the options are and what the costs will be. Every client we work with has specific needs of some kind so this is nothing new to us and we are very experienced with personalising your care.
I would like to know more about how you can help. What are the next steps?
If you would like to call our office on 0113 2587373 we will be happy to briefly discuss things over the phone and arrange a no obligation free consultation to come out and discuss your requirements.
You sound like a great place to work, how can I apply for a job?
We are constantly recruiting for care assistants on a full and part-time basis. We have day and evening shifts as we provide care 24 hours a day, 7 days a week. Please send a covering email and CV to careers@dovetailcare.co.uk and our recruitment lead will respond within 24 hours.
How will I receive updates and regular reports on how my loved one is being cared for?
We have regular communication with family members as and when required to manage the care package alongside family support. So we are often in communication with the family. We also maintain a client care plan at the home of the client and this contains records for every single visit our care assistants perform for our own use and also the families use.
